For order status updates or to make changes to an existing order please email: orders@noveltyslippers.com
For customers who wish to change their shipping address, please include your order number, current address
and the new address you would like your order shipped to. Please contact us ASAP! We try to fill all
orders as quickly as possible.
Customers with products on back order will receive an email confirmation once your order is shipped. Most
orders on backorder will be fulfilled within 2 weeks.
There is no charge for exchanges. Just send us an email with your order information and let us know what you would like to exchange,
and we'll send you an email with return instructions.
Returns will be refunded the full amount less shipping charges.
We always welcome your feedback and suggestions. Please let us know what we can do to serve you better.
Didn't find what you're looking for? Send us an email to the address above, and let us know what you what are looking for and
we'll do our best to track it down.